Refund and Returns Policy

Thank you for shopping with Buddha House! We strive to provide our customers with high-quality products and excellent service. If you are not entirely satisfied with your purchase, we’re here to help.

Consumer Guarantees

Our goods and services come with guarantees for your peace of mind. For minor failures, we will, at our option, offer a repair, replacement, or refund. For any major damage our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it with tags attached. It must also be in the original packaging. Our gift cards are non-refundable.

Some of our products are exempt from being returned. We do not accept return on earrings and hemp hat due to hygiene standards.

We are not responsible if you put incorrect address at the time of purchase. If your parcel is returned to us due to wrong address or any other reason, you will need to pay postage again to get the item that you bought and returned back to us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded. Refunds will incur a $8.50 postage fee which will be deducted from your available refund amount for any other items.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Change of Mind

If you have changed your mind about your purchase, we do not offer refunds. However, we may offer exchanges or store credit at our discretion. Items must be returned within 14 days of purchase, unused, in their original condition, and with all packaging and labels intact. As most of our products are hand crafted, there will be vary in colours of the products displaying on our website, please consider this before making any purchase through our website.

Defective Goods

If the product is faulty, not as described, or not fit for its intended purpose, please contact us as soon as possible. We will work with you to resolve the issue and provide you with a refund, replacement, or repair, depending on the situation. Please note that colour differences and incorrect size are not consider as defective goods and there is no refund for this.

How to Request a Refund or Exchange

To request a refund or exchange, please follow these steps:

1.    Contact us at info@buddhahouse.com.au with your order number, details of the item, and a brief description of the issue.

2.    If your request is approved, we will provide you with further instructions on how to return the product.

3.    Once we receive your returned item, we will process your refund or exchange within 14 business days.

Late or missing refunds

·       If you haven’t received a refund yet, first check your bank account again.

·       Then contact your credit card company, it may take some time before your refund is officially posted.

·       Next contact your bank. There is often some processing time before a refund is posted.

·       If you’ve done all of this and you still have not received your refund yet, please contact us at info@buddhahouse.com.au

Shipping Costs

Return shipping costs may be covered by us if the product is faulty or defective. For change-of-mind returns, minor colour variation of the product/s you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exceptions

Some products may have special conditions or may not be eligible for return or exchange, such as perishable goods, custom-made products, or personal hygiene items. These will be specified at the time of purchase.

Contact Us

If you have any questions about this Refund Policy or our Refund practices, please contact us at: info@buddhahouse.com.au

Thank you for choosing Buddha House!